Returns And Refunds Policy

Made-to-Order Items

All items from Mirrors Co are handmade and made to order. Because of this, we do not accept returns for change of mind or incorrect measurements provided by the customer.

This does not affect your statutory rights.

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Damaged or Broken Items

We take great care in packaging our mirrors and coat racks. However, if your item arrives damaged or broken, we’re here to make it right.

If your mirror arrives broken or your coat rack is damaged:

• Please contact us within 48 hours of delivery

• Provide clear photos of:

  • The damage

  • The packaging

• Do not dispose of the item or packaging until we’ve advised you

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Replacement or Refund

In the event of damage during transit, we will:

• Arrange collection of the damaged item at no cost to you, and

• Offer either:

  • A replacement, or

  • A full refund, depending on your preference

All collection and replacement shipping costs will be covered by us.

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Faulty Items

If you believe your item is faulty or not as described, please contact us as soon as possible and we’ll work with you to resolve the issue quickly and fairly.

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How to Contact Us

To report a damaged or faulty item, please use our Contact Us page and include:

• Your order number

• A brief description of the issue

• Supporting photos where applicable

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Our Commitment

At Mirrors Co, we stand by our craftsmanship and customer service. If something isn’t right, we’ll always aim to resolve it promptly and professionally.