Frequently Asked Questions
Are your mirrors handmade?
Yes. All mirrors from Mirrors Co are handmade in the UK. Each piece is carefully made to order using quality materials and traditional methods.
Are your items made to order?
Yes. All items are made to order. Once you place an order, your mirror is made specifically for you.
How long does my order take?
Orders typically take 1–5 working days to be made, finished, and dispatched.
Once dispatched, UK delivery usually takes 1–3 working days.
Do you offer custom sizes?
Yes, we do. If you need a custom size or have a specific request, please contact us before ordering and we’ll be happy to help.
Where are you based?
We are based in the UK, and all items are handmade and shipped from the UK.
Do you ship internationally?
At the moment, we ship within the UK only.
If you’re outside the UK and interested in ordering, please contact us before purchasing.
What if my mirror arrives damaged?
In the unlikely event that your mirror arrives damaged:
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Contact us within 48 hours of delivery
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Provide clear photos of the damage and packaging
We will arrange collection at no cost to you and offer either a replacement or a full refund.
Can I return my order?
Because all items are handmade and made to order, we do not accept returns for change of mind or incorrect measurements provided by the customer.
This does not affect your statutory rights.
How are mirrors packaged?
All mirrors are carefully packaged using protective materials to ensure they arrive safely and in perfect condition.
How do I contact you?
You can contact us via our Contact Us page. We aim to respond within 24–48 hours, Monday to Friday.
Do you accept cancellations?
If you need to cancel an order, please contact us as soon as possible. If production has not yet started, we’ll do our best to help.